App Terms of Use
Effective date: October 25, 2026
These terms describe use of the Fazio IT mobile app provided by James Gregory Fazio, operating as Fazio IT. Questions: [email protected].
Purpose of the app
The app provides information about our services, network-performance checks, a way to contact Fazio IT, and optional business-support accounts in account-enabled versions. The app is intended for adults and is initially offered through the United States App Store. Use it only on networks and devices you own or are authorized to test.
Network results
Measurements, scores, and recommendations are estimates based on conditions during the test. Device capabilities, other network activity, Wi-Fi conditions, internet routing, and test-server availability can affect results. A score is not a certification of network security, a guarantee of internet speed, or a promise that a particular repair will resolve a problem. The app does not perform a comprehensive security audit.
Tests transfer generated data and may use substantial internet bandwidth, count toward your internet plan’s limits, and temporarily affect other activity on the same connection. The current network test requires Wi-Fi or Ethernet. You are responsible for any charges under your internet-service agreement.
Service requests
Submitting a request sends your information to Fazio IT so we can follow up. A confirmation indicates that our contact service accepted the request for email delivery; it does not confirm an appointment, response deadline, service availability, or price.
Any paid work, scope, scheduling, and charges will be agreed separately. Sending network results does not authorize us to access or change your devices or network.
Provide accurate contact information and only information you are entitled to share. Do not submit passwords, payment-card details, or unnecessary sensitive information through the contact form.
Optional business support accounts
Business support accounts are available by invitation. Protect your login and submit only information you are authorized to share. Business access is assigned explicitly; using a business email domain does not automatically grant access. A business's current members can see its shared tickets and customer-visible replies. Internal staff notes are restricted to Fazio IT staff.
Submitting a new ticket requires a current active support agreement. While membership remains active, existing history can remain available after an agreement ends or is suspended. Removing membership removes that business access. An invitation, app account or ticket submission does not itself create a service agreement, appointment, response deadline or change to a separately agreed contract. Separate service agreements govern paid work, scope, availability and response commitments.
Email and push notices can be delayed or fail. Use the urgent-support arrangements in your service agreement when needed; the app is not an emergency-response service. Replies to notification emails are not automatically added to ticket conversations. Optional push can be turned off independently of service email.
Account deletion removes your individual login, access and submitted text as described in the Privacy Policy. It does not itself cancel a business support agreement, delete other people's records, or remove locally saved network tests. The policy explains records review, retention and recovery copies.
Acceptable use
Do not use the app or its endpoints to disrupt services, bypass rate limits, submit spam, attempt unauthorized access, or violate others’ rights. We may restrict abusive requests or temporarily suspend endpoints to protect service availability.
Your information
The Fazio IT App Privacy Policy explains local storage, network-test traffic, contact submissions, optional accounts, shared support tickets, notifications, service providers, retention and deletion choices. Read the App Privacy Policy or request a copy at [email protected].
You remain responsible for keeping copies of results you need. Local data can be lost through device failure, removal of the app, or other circumstances. Business accounts do not provide account-based backup or synchronization of your local network-test history.
Availability and limitations
We may update the app, change features, or interrupt access for maintenance or security. Network tests and contact delivery depend on internet access and third-party infrastructure.
To the extent permitted by applicable law, the app and its informational results are provided without a guarantee of uninterrupted operation or suitability for a particular purpose. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Separate agreements govern professional services we agree to provide.
Apple license and changes
The Apple Standard End User License Agreement governs the app license unless a valid custom agreement is supplied. These terms address Fazio IT’s app services and do not override mandatory law or Apple’s applicable terms.
We may revise these terms and will identify changes by updating the effective date. Additional notice or agreement will be sought when required. Contact us at [email protected].